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What Is On-Site Property Management?

What Is On-Site Property Management?

Residents looking for a new home often seek out a place close to work and community areas, somewhere that fits their budget, and a place that has great amenities.
If you are moving to a new apartment, these factors are important, but consider a home with on-site property management services as well.
What is on-site management at an apartment complex? On-site property managers are basically hired to make your life as a resident convenient and enjoyable.
Keep reading to learn more about on-site management and why it should be important in your home search.

What Is On-Site Management?

On-site property management refers to a dedicated apartment community management and maintenance staff located on the property.

On-site property managers are responsible for day-to-day operations within an apartment complex. While sometimes property managers are remote, on-site means that there is an office in the community where you can find the property manager during office hours. They make sure the property is maintained by reporting issues to the owner and fixing issues for residents.


Although some property managers are residents of the complex they maintain, this is not a requirement of on-site management.

two women sitting at a table with a laptop

Benefits of On-Site Property Management

While the property manager is available in person if you have questions, they also use software for convenient service without needing to leave your apartment. The on-site property manager will utilize property management software to benefit residents and make living on the property more convenient. An ideal software program will make it easier for residents to:

Below, we discuss the benefits of resident portals and rental property software management for residents.

Online Payments

On-site property management makes it easy for renters to pay rent for many reasons. First, you can easily go up to the office and drop off a rent payment if your property allows it. 

Secondly, with a resident portal, residents can pay rent online and have more options to choose from. You have the option to pay rent with a debit card, credit card, wire transfer, or directly from your bank account.

This will give you peace of mind that your rent payment has been made and received. 

a person typing on a laptop computer

Maintenance Management

On-site maintenance is often a requirement for residents looking for a new place to live. Apartment complexes that use property management software make it easy to submit maintenance requests and track orders.

Instead of calling or going up to the office, residents can simply request maintenance online in a single place. On-site property managers and maintenance teams are responsible for the upkeep of:

  • Your rental unit
  • Indoor community spaces
  • Lawns and gardens
  • Laundry areas
  • Outdoor community spaces

It's difficult for residents to enjoy apartment amenities when they aren't maintained and cleaned regularly. On-site property management ensures this won't be a problem.

With an on-site team, maintenance requests are fulfilled quicker so residents can get back to enjoying their homes without problems. You won't ever have to contact a maintenance team on your own.

These teams will also regulate daily operations and keep important complex areas clean so you can experience maximum enjoyment as a resident.

Keep in mind that residents of apartment communities are responsible for maintaining their living space. Your responsibilities should be outlined in your lease agreement.

Property managers and maintenance crews are typically responsible for repairs and unwanted pests. It's your job to avoid these problems at all costs. If you are reckless, you might have to pay for repairs on your own.

an exterior view of a building with balconies and a sidewalk

Streamline Communication

Whether you have questions, comments, or concerns, you have an all-in-one place to submit these complaints to your property manager. An on-site manager will see this right away and handle the problem to accommodate you. The on-site team also may create a newsletter for the community that is a great way to stay up-to-date on what is happening and know about the events the on-site team may be putting on for residents. 


An online portal is also a great way to communicate with property managers by offering a central location for communication.

Additionally, because property management is on-site, if you communicate during office hours, you are likely to have your problem solved at a faster rate.


Access to Documents and Records

An on-site property management team that uses portals allows you to access your documents and records whenever you need them.

If you have questions about your lease, you have a property manager who can answer them right away and a central location where you can review the lease on your own time.

Your lease will explain the rules that residents are expected to follow. If you believe another resident is disturbing your peace and not following their lease rules, you can file a complaint immediately with an on-site manager.

Timely Assistance

A property management company that offers on-site services can offer residents timely assistance. You will have access to maintenance and administrative staff whenever you need it.

As well as contacting your on-site property manager for maintenance requests and rent questions, you can seek their help with:

  • Lockouts
  • Electrical issues
  • Noisy neighbors
  • Community Information

You no longer have to wait for an email response or worry about not getting a response at all. An on-site property manager is a short walk away, so urgent issues are handled as soon as possible.

If anything comes up that requires assistance, you can be sure that your on-site property manager will address your needs on time.

Property managers who work on-site will have intimate knowledge of the community, so residents benefit from better service and faster response times.

Find a Home With On-Site Property Management

Living in an apartment community comes with many perks, especially if your complex uses on-site property management services.

On-site property managers can help you with any issues that arise and will connect with maintenance staff on your behalf. These services will contribute to a positive living experience that meets your needs.

If you're planning a move in the near future, Witchita is the place to be! Eastgate Apartments has amenities, various floor plans, and, of course, on-site property management and maintenance.

See for yourself! Schedule a tour with us now.